THE SURVEY ON THE DEVELOPMENT OF
COMPUTERIZATION FOR THE ISO9000
QUALITY SYSTEM OF THE COMPANIES IN HONG KONG
YEUNG CHI FAI , BERRY
1999
THE SURVEY ON THE DEVELOPMENT OF
COMPUTERIZATION FOR THE ISO9000
QUALITY SYSTEM OF THE COMPANIES IN HONG KONG
YEUNG CHI FAI , BERRY
1999
ABSTRACT
Since the ISO9000 series of quality standards have been available for almost 12 years , the number of organisations seeking certification for ISO9000 continues to grow. Consequently, the standard was based around the need for paper documentation. However, the documented quality systems of certificated companies have to keep up with the fast information technology development such as the application of computer system to easily cope with large numbers of documents . We need to know what the existing computerization status of companies is ; what the feedback is from the existing ISO9000 certificated companies who have already installed software for their quality system ; and what kind of future software are required ; How the software provider can help . These and other issues are considered in this paper by focusing on the ISO9000 certificated companies in Hong Kong as the starting point. Some results collected from related surveys are also presented along with a few comparisons , and the lessons which can be gained from the results.
IndexTABLE OF CONTENTS
TITLE PAGE
ABSTRACT
ACKNOWLEDGEMENTS
TABLE OF CONTENTSCHAPTER 1 : INTRODUCTION & REVIEW OF PREVIOUS WORK
1.1 General introduction
1.2 Previous relevant work
1.3 Summary of main findingsCHAPTER 2 : INFORMATION AND THEORY REVIEW
2.1 The requirements of ISO9000 quality management system
2.2 The characteristic of Management information system
2.3 The existing standard package of software relating to ISO9000
2.4 The existing ISO9000 certificated companies in Hong KongCHAPTER 3 : SURVEY AND RESEARCH METHODOLOGY
3.1 Research methodology
3.2. Respondents demographicsCHAPTER 4 : SURVEY RESULTS AND DISCUSSION
4.1 Computerization status
4.2 Usage of quality software
4.3 Source of Quality software
4.4 Future Software NeedsCHAPTER 5 : CONCLUSIONS AND RECOMMENDATION
5.1 Spending Outlook
5.2 End-user requirements
5.3 Technology highlights
5.4 RecommendationsAPPENDICES
Appendix A. Bibliography
Appendix B. Cover letter of Survey request
Appendix C. Questionnaires
Appendix D. Detailed tables
Result of Survey
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